A Gurgaon Arbitration Council (GAC) was constituted as ombudsman to resolve disputes between consumers and builders on Sunday at a meeting attended by builders, administration officials and RWAs.
The deputy commissioner of Gurgaon T L Satyaprakash announced the move at a round table conference hosted by REDCO (Real Estate Developers Council) Haryana at DLF City Club, Phase IV, Gurgaon on Sunday afternoon.
Satyaprakash also appointed Colonel (retd) Prithvi Nath (vice president and secretary general of REDCO Haryana) as the chairman of GAC.
The meeting was attended by administration officials and representatives of real estate companies including DLF, Unitech, Supertech, Ashiana, Rahejas, Ansals, Ambience, Emaar MGF etc along with the RWA heads. T L Satyaprakash, Vikas Gupta, MCG commissioner; Nazneen Bhasin, DCP, Gurgaon; Navin Raheja, MD, Raheja Group; Rohit Malik, director, DEDL and Col Ratan Singh, chairman, JAFRA were also present.
The stakeholders call the council as the first public private partnership and over 100 builders are part of it. It was formed to address rising issues between the builder and citizens and to bridge the gap between them. Builders present at the meeting claimed that most disputes between developers and consumers occur because of miscommunication between the two.
Navin Raheja said "There is a huge communication gap between the builders and consumers. Misunderstanding between the builder and the consumer should be fixed first. I look forward to GAC and hope that this will enable confidence in the people and act as a trust building enterprise."
Satyaprakash said the disputes can expeditiously be resolved by the GAC instead of in the courts or consumer forums. Satyaprakash said, "This is a great initiative towards the welfare of the consumers. All good builders should collectively stand against the builders who are doing wrong and boycott them by creating peer pressure. Today most of the builders are not wrong but few wrong doers have maligned the image of good work done by builders."